AMC

AMC
SERVICES

We understand the importance of maintaining the optimal health and performance of your IT infrastructure. That’s why we offer a comprehensive Annual Maintenance Contract (AMC) for your servers, network devices, storage, and firewalls. With Skylark’s AMC, you can rest assured that your critical IT assets are maintained and serviced by our experienced and certified engineers, ensuring optimal performance and minimal downtime.

Our AMC services are customizable to meet your specific needs and budget. You can choose from a range of service levels, from basic maintenance to advanced monitoring and support, depending on the complexity and criticality of your IT infrastructure. Our flexible pricing model ensures that you get the best value for your investment, without compromising on quality or service. Our team of experts are available 24×7 to provide technical assistance and troubleshoot.

Our AMC services include:

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  Preventive maintenance

  Our engineers conduct regular preventive maintenance checks to identify and resolve issues before they escalate into costly downtime. We perform proactive maintenance tasks, including software updates, firmware upgrades, and system optimization, to keep your equipment running smoothly.

   

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  Break-fix support

  In case of equipment failure or malfunction, our AMC includes break-fix support, which covers the cost of repairs and replacement parts. Our team of experts is available 24/7 to provide technical assistance and support

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  Remote monitoring and management

  Our AMC includes remote monitoring and management of your IT infrastructure, enabling us to identify and resolve issues before they impact your business operations. Our advanced monitoring tools ensure that we can detect issues early and take corrective action proactively.

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  Service-level agreements (SLAs)

  We provide service-level agreements (SLAs) to ensure that our services meet your business needs. Our SLAs include response times, resolution times, and service uptime guarantees, ensuring that you receive prompt and reliable support when you need it.

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  Technology Partnership with OEM

  Skylark is a premium partner with leading technology vendors like HPE, Aruba Networks, Oracle, Fortinet, Silver Peak, Palo Alto Networks, F5, Sophos, Juniper Networks, Veeam, Arista, Brocade, Redhat, Checkpoint, Barracuda, Sonicwall, A10 Networks, Nutanix. Our engineers are certified and trained by these vendors to ensure that we provide the highest level of support and expertise.